Legal

Complaints

Last updated: July 2026

If something has gone wrong, we want to know and we want to put it right. Here is how to raise it and what happens next.

This policy forms part of your agreement with us. If anything here is unclear, please contact us before you order.

1. How to raise a complaint

The quickest route is to raise a ticket in the client area or email us, marking it as a complaint. If you would rather talk, call 0333 090 4540.

2. What to include

Your account or domain, what has happened, and what you would like us to do about it. The more detail you can give, the faster we can look into it properly.

3. What happens next

We will acknowledge your complaint quickly and give you a named point of contact. We aim to resolve most complaints within a few working days, and we will keep you updated if something needs longer to investigate.

4. If you are still not happy

Tell us and we will escalate it to a manager for a fresh look. We would always rather resolve things directly and fairly with you.

5. Data protection complaints

If your complaint is about how we handle personal data and you are not satisfied with our response, you have the right to contact the Information Commissioner's Office (ICO).

Snappy Host Ltd, Oak House A, Southwell Rd W, Mansfield NG21 0HJ.

Company No. 12659438 · ICO Registration No. ZB032228 · VAT No. GB497861032