Terms & Conditions
THESE TERMS
1. General
1.1. What these terms cover.
These are the terms and conditions on which Snappy Host Ltd (“Snappy Host”) supply services to you. All terms are effective from the date of your electronic submission of order.
1.2. Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3. Amendment of Terms.
Snappy Host may at any time, at its sole and absolute discretion, change or modify this Agreement and any policies or agreements that are incorporated herein. Any changes or modifications will take immediate effect. Your continued use of the website or our services will constitute your acceptance of the amended Agreement. The obligation is upon you to ensure that the email you have provided to us is up to date. We accept no liability or responsibility for your failure to receive any email communications from us if such failure results from an inaccurate email address.
INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are.
We are Snappy Host Limited a company registered in England.
How to contact us. You can contact us via the contact methods mentioned at
https://snappyhost.co.uk//contact or by logging into your client area at
https://my.snappyhost.co.uk raising a support ticket.
2.2 How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us at the time of placing your order.
Please note we will never ask for your password. If you are unsure of the identity of a caller, please contact us directly using the telephone number displayed on our homepage. If there are wider service issues or scheduled maintenance we need to make you aware of, we may alternatively update our status page at status.snappyhost.co.uk
OUR CONTRACT WITH YOU
3.1 How we will accept your order.
Placing an order on our website does not guarantee acceptance of your order. Our acceptance of your order will take place after your order is placed at the point you receive confirmation that your order has been fulfilled. At this point a contract will come into existence between you and us. Payment must be received before any services will be provided.
3.2 If we cannot accept or fulfill your order.
If we are unable to accept or fulfill your order, we will inform you of this and refund any money you have paid to us. Examples of when we will not be able to fulfill your order include when your desired domain name is no longer available to register, where the registry has decided to charge a non-standard price or where the domain transfer you have requested can no longer be transferred.
3.3 Account Details.
In order to access our services you will be asked to create an Account. You may be allocated a username and password when your order is placed. We reserve the right to change any username or password allocated to you. Any changes will be notified to you in writing. You warrant to Snappy Host that all information submitted in order to set up and utilise your Account is true, accurate and complete.
You are solely responsible for activities on your Account, whether authorised by you or not. You must keep your login details secure. You must notify us immediately of any unauthorised use of your account or security breach.
4. DOMAINS
4.1 Domain Registration.
We make no representations as to the availability of a particular domain name requested for registration by you (Domain). A Domain will always be registered in or transferred into your name, not Snappy Host’s. You should manage your Domain’s WHOIS data through your Snappy Host client area at my.snappyhost.co.uk. It is your responsibility to ensure that all data is accurate. Your Domain may be taken offline if you fail to keep your contact data up to date and it cannot be verified. To provide the best service we may from time to time change the registrar that a Domain is held with, at our discretion and without notice. Such a change does not impact your domain name usage.
4.2 Designated Agent.
For all applicable gTLDs you agree that we will act as a Designated Agent, in accordance with ICANN’s Transfer Policy, for you whenever a request is made to update the registrant contact details associated with a Domain. In that respect, you authorise us to approve a change of registrant of any change to the registrant’s details on behalf of you.
4.3 Checking the registration/renewal.
Our service is limited to the forwarding of your order to the registry. It is your sole responsibility to ensure that the domain has been registered, renewed and/or transferred as appropriate. We accept no liability for any failure to register or transfer the Domain.
4.4 Third Party terms and conditions.
Domain registration is subject to third party terms and conditions including those from the relevant registry for the Domain extension. By submitting your order to us you are confirming that you will at all times and in all respects comply with ICANN’s and any relevant registry’s terms and conditions for domain registration and use. You will indemnify us in respect of any failure by you to comply with the terms of this Agreement or any failure to comply with ICANN or the registry’s terms and conditions.
4.5 Domain Renewals.
We will endeavor to automatically renew a Domain on your behalf when it is due for renewal, save where you have given notice in accordance with clause 4.1, below or where you have set the Domain to either cancel or manual renewal in your control panel. We will not renew a Domain where no up to date payment method has been provided or where you fail to make payment as required.
4.6 Detail of renewal.
Renewals will ordinarily be renewed for the same duration as the initial registration period, unless you instruct in writing of any required amendment or modify the renewal settings in your client area. The renewal will be charged at the prevailing rate at the time of renewal. We shall take payment for Domain renewals up to 7 days prior to the Domain renewal date in order to ensure that the Domain is renewed on time.
4.7 Domain Transfers and Ownership Terms.
We shall determine the ownership of a registered Domain by reference to the details held on the Whois database. If the Whois database details are not determinative then we shall be entitled to request whatever supporting evidence we may require to ascertain ownership. It is your obligation to resolve any dispute over ownership with a third party. We are under no obligation to carry out a transfer request if we are not satisfied that the correct consents and permissions have been obtained.
4.8 Basis of Transfer.
You are solely responsible for completing any steps required to transfer the domain, including but not limited to: changing the Nominet IPSTAG of the domain, unlocking the domain name, providing the Authorisation code, and approving a transfer request. You must inform us if you wish to cancel a transfer and request a refund in accordance with our refund policy.
4.9 Transfer Restrictions.
You acknowledge that one year may be added and charged to some domain extensions when transferred. Some domains have maximum registration periods and you acknowledge this may prevent a transfer if the renewal would push the registration over the registry term limit. We will not initiate transfer of a Domain until the order has been placed and fully paid.
4.10 Expired Domains.
In the event that a domain name is not renewed by its expiry date it shall cease to operate and shall be deemed to be expired. A registered Domain shall expire if we are unable to take payment via the method provided, or where you have set the Domain to expire or fail to manually renew the Domain before the renewal date.
4.11 Grace and redemption periods.
Following the expiry date a domain may enter a grace and/or redemption period. In this situation you acknowledge that we may at our discretion, within three calendar days after the date of expiration of a Domain renew the Domain; or, park the Domain on different name servers from those set by you. Domains from registries which do not allow for a grace and/or redemption period may be unrecoverable by us following the expiry date, in which case our agreement will terminate immediately and without liability to us. Further, we are under no duty to attempt to recover such Domain.
4.12 Grace Period renewal.
Provided that the relevant registry for the Domain allows a grace period, you acknowledge that you have the length of their grace period (for example, 30 days) following the expiry of the Domain (‘the Grace Period’) to contact us to retrieve and renew the Domain provided that you pay for said renewal in full and in cleared funds. On receipt of the renewal fee by us within the Grace Period, you will retain ownership of the Domain and as soon as reasonably practicable we shall restore the Domain to your control panel.
4.13 Post-Grace Period actions.
You acknowledge that following the end of the Grace Period we may at our sole discretion carry out the following actions:
4.13.1 auction the Domain;
4.13.2 change the contact details; and/or
4.13.3 transfer the Domain.
4.14 Redemption Period.
If we do not receive the renewal fee within the Grace Period then our Agreement for that Domain will terminate immediately and without liability to us. Provided that the relevant registry of the Domain allows for a redemption period, if we receive a request from you to renew the Domain after the end of the Grace Period (‘the Redemption Period’), you agree to pay the applicable redemption fee(s) plus the renewal fee(s) for the Domain(s). You acknowledge and agree that we are not obliged to take any action to renew or recover a Domain in the Redemption Period and will only make such attempts once the you have paid both the redemption and renewal fees. We make no guarantee that attempted renewals will be successful.
4.15 Registry agreements.
You agree to the terms of the applicable domain name registration agreement (as amended from time to time):
www.nominet.uk – for .uk domains
www.icann.org – for .com, .net, .org, .info, .biz domains.
Agency clients who are reselling .uk domains must also ensure their clients adhere to Nominets terms and conditions.
Nominet Terms & Conditions of Domain Name Registration
Nominet Rules of Registration
Nominet Dispute Resolution Service Policy
